SAMANAGA Fundamentals Explained
SAMANAGA Fundamentals Explained
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Possibly the most common positive opinions about Samanage is its trusted purchaser guidance. “We could Make contact with them by way of chat, email, phone… the options give us lots of versatility,” mentioned one of many pleased buyers.
Power Options Company Samanga provides detailed solar answers to shoppers in Uganda and Kenya, which includes all the things from solar panels to inverters. We now have founded a powerful shopper base that spans govt agencies, personal enterprises, and typical buyers.
When agents do open a ticket, resolving them the moment labored on involves transforming the condition to Fixed. This differs through the normal tactic of getting a big, bold button to click on. I enjoy which the ticket doesn't get whisked away after the take care of action is selected but, somewhat, gives you an opportunity to make additional edits if desired.
An intuitive element that we famous is usually that instead of clicking a ‘Solve’ button to shut a ticket–the regular in ticketing applications–you change the ticket standing to ‘Take care of’. Much more cumbersome, we know, but it surely’s a precaution to ensure the ticket continues to be double checked.
The agent’s name is routinely crammed in, whilst she or he assigns the title, small description, and receiver. The agent might also decide on the class or subcategory, the last being unique to Samanage in terms of We all know.
For instance, a skipped weekly anti-virus servicing sends off a warning, whilst a skipped quarterly task alerts us that a essential task has become overlooked and may open up our database to attainable hacks. Other noteworthy attributes of Samanage SLA are:
At this point, solved tickets stay in the main sights, Which explains why it could be well worth establishing filters dependent upon agents' requires. The good news is, this task is an uncomplicated one to complete.
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In the meantime, the asset management will give you an entire view of your asset’s lifecycle from its invest in to disposal. It pays to trace organization laptops and cell units by way of Team Plan or Area Login Scripts click here especially if you’re employing a BYOD (deliver your very own device) coverage. You can promptly see critical information about the asset, like, performance, spot, and specs.
One more far more granular spot the place Samanage stands out from the group is in its Dashboard along with the array of reviews that it generates. Upon login, the Dashboard is where users are immediately placed and whilst its intended to offer customers with immediate insight into what's going on across the organization, I discovered it a tad bewildering to implement out-of-the-box. There are actually a staggering amount of metrics, graphs, and essential overall performance indicators (KPIs) On this see, most likely excess of any solitary part needs.
We also found out that numerous superior-stage IT pros like Samanage’s asset tracking features. “It’s straightforward to deploy it by means of GPO,” admitted Harvey, a process analyst from a big enterprise.
Be warned even though, the dashboard is preset to indicate all values; consequently, you’ll devote some time customizing the characteristics that you'd like.
“Is the Laptop plugged?” It truly is tech help’s most hated factor: the mundane responsibilities of regularly addressing the identical problem or complications that could be set using, perfectly, widespread sense. IT should really target genuine not trivial problems, like server crashes or process bugs.
Our Vitality answers harness renewable sources that supply a sustainable and revolutionary approach to power technology and intake lowering carbon emissions and promoting a greener future. Governments worldwide are significantly committing to formidable renewable Vitality targets.